Responsible gambling

At Mega Joker Casino, we prioritize player well-being and safety above all else. We understand that responsible gaming practices are essential for maintaining a healthy relationship with our games.

Deposit Limits

To help you manage your bankroll effectively, we've introduced deposit limits. You can set daily, weekly, or monthly limits to suit your needs. If you'd like to reduce your spending further, contact our support team and they'll assist you in setting responsible deposit restrictions.

Loss Limits & Session Time Limitations

We also offer loss limits, which will automatically halt gameplay when a predefined amount is reached. You can set these limits according to your comfort level.

Session time limitations are another tool designed to help you control your gaming sessions more effectively. Choose how long you want to play each session and take breaks in between games. This feature enables you to pace yourself throughout the day or night.

Cooling-off Periods

We believe that sometimes, it's essential for players to step away from our games for their well-being. Our cooling-off periods allow you to block access to your account temporarily (24 hours) and can be adjusted as needed up to six months if required.

Permanent Self-exclusion & Reality Check Pop-ups

If you find yourself struggling with responsible gaming habits, consider taking advantage of our permanent self-exclusion feature. This will prevent any future account activity for a set period or forever. You'll also receive reality check pop-ups every hour during your playtime, reminding you to pace yourself.

Problem Gambling Resources & Helplines

We're committed to ensuring that players seek help when needed and have provided links to various organizations offering support services specific to each province in Canada:

• Problem Gaming Institute of Ontario
• Responsible Gaming Council
• Alberta Gaming Research Institute
• ConnexOntario

Additional information about responsible gaming practices can be found on these websites. They provide valuable resources and hotlines for Canadian residents struggling with problem gambling.

Guidelines & Rules

Here are some key rules to keep in mind:

• You must be 18 (19 in BC, AB, ON) or older.
• No multiple accounts will be allowed; you must use one account exclusively for all gaming activities.
• You'll need verification when making withdrawals exceeding $2,500.

Support

Our friendly and bilingual support team is available 24/7. Reach out to us by contacting our online chat feature (average response time: less than 90 seconds) or via email with an estimated reply time of within 12 hours.